Shipping Policy

Free Standard Shipping On All Orders!!!

No matter what the total cost or size of the order, all orders will have the option to ship free to customers within the United States.

* No Coupon Code Necessary, just select the FREE shipping Option at checkout!

* Offer is only good for Standard shipping (4-6 day business days) method


Here at Steps2Wellness.com you can trust that your order will be processed quickly and delivered safely to your destination of choice.

Below you will find information on our shipping policies, rates, delivery times, and other information regarding shipping:

Steps 2 Wellness Has A 24 Hour Processing Commitment!

All In-Stock items will be processed within 24 hours of placing the order! Most orders that are placed before 11:00am (CDT) Monday-Friday will usually ship the same day. Any orders placed after that time will ship out on the next business day.

This is does NOT apply for:

- Orders placed on Saturdays, Sundays or any Holidays

Where can Steps 2 Wellness ship my order?

We currently are able to ship to the fifty (50) states within the United States. We do NOT ship to P.O Boxes as the shipping carrier we work with cannot deliver to a P.O. Box.

Please Note: When shipping to Alaska and Hawaii only the Standard shipping option is available at this time.  We are not able to ship Priority and Expedited to Hawaii and Alaska at this time.

Does Steps 2 Wellness ship internationally?

As of right now we do NOT ship internationally, we can only ship to the 50 states within the United States of America.

Also note that we can NOT ship to APO/FPO addresses or the United States territories which include Guam, the U.S. Virgin Islands and Puerto Rico at this time.


How Do I Know When My Order Is Shipped?

Once we process and ship out your order, you will receive and email from Steps 2 Wellness confirming the shipment. This email will also include a tracking number for your order and a link to where you can track where your package currently resides. If you go to the shipping carriers website they will also provide you will an estimated delivery date.

Please Note: Sometimes you may have received an e-mail confirmation from Steps 2 Wellness, but because of some filtering software installed on your computer or by your e-mail service it may have landed in the "Junk" or "Spam" box. To make sure that you receive e-mails from us take the following actions:

- Add support@steps2wellness.com (sales@steps2wellness.com and better yet the whole steps2wellness.com domain) to the "safe" e-mail addresses list

- Disable your Spam e-mail filtering software completely

- Search through your "spam mail" or "junk mail" folders for Steps 2 Wellness e-mail

Also Note: If you registered for an account with us when you originally placed your order, you can also click on the "My Account" button on the top right of the screen and login to your account to check your order status and information from the account page.

If you did not sign up for an account and are still having problems receiving the confirmation emails then contact us and we will further assist you with solving the problem.

How Can I Track My Order?

Once your order has been shipped out you will receive a shipping confirmation email from Steps 2 Wellness. Within this e-mail you will receive the tracking number for your order and a link to track the package, you can also track where your package is and an estimated arrival time by going to the shipping carriers website. We ship mainly using UPS but some packages my ship using USPS.

Some packages may ship from different warehouses, so you may receive more than one tracking number depending if the products ship from multiple locations, you will be informed if this is the case.

Please Note: For most shipping carriers the package tracking information will not be available through their websites for up to 24 hours from the time it was shipped. So please keep this in mind when you are trying to track your package status/location.

Also if you do not receive the confirmation e-mail make sure you check your "spam" or "junk" mail box as some spam filters push some emails there. see above on how to prevent mail from going into spam box.

You can also login to your account with Steps 2 Wellness located at the top right part of the screen to check order status and package information.

How Long Will It Take To Receive My Order?

Most orders that are in stock will generally ship within one business day from the time the order is placed. Also note that most orders that are in stock and placed before 11:00AM (CDT) Monday-Friday (excluding holidays) will usually ship the same day. If ordered after 11AM CDT it will be shipped out the next business day.

After the order has been processed, the delivery date depends on which shipping method you selected during the time of placing the order and where you live.

For people living in the United States, here is the delivery times based on the shipping methods:

(Please keep in mind that these ship times are just an estimate and do not have any guaranteed delivery date.)

Shipping Delivery Times

Standard Shipping: 4-6 Business Days

Expedited Shipping: 2 Business Days

Priority Shipping: Next Business Day

Please Note: From the time the order is shipped, business days are weekdays (Monday-Fridays, excluding Saturday, Sunday and holidays). Alaska and Hawaii may take an additional day to arrive.

Please Note: the day of your order does not count as a shipping day unless it is shipped that same day.

You can always track your order status and information on our website by logging into your account, if you created one.

If an item happens to be out of stock and therefore not ship within 2 business days, we'll be sure to notify you within 2 business days of placing your order.

How Are Shipping & Handling Charges Calculated?

Domestic shipping and handling rates are determined by the total weight of the merchandised ordered and the shipping method you select. In order to receive and estimated shipping charge make sure you add all of the items to your cart and then go to the checkout page enter your zip code and calculate shipping.

Steps 2 Wellness Shipping Rates

Standard Shipping: FREE  (4-6 Business Days)

Expedited Shipping: $9.99  (2 Business Days)

Priority Shipping: $19.99 (Next Business Day)

*Please Note: Some products will ship from different warehouses if you add items in your cart that are from different warehouse locations then you will be charged for each package that is shipped per location. This will automatically be calculated during checkout.  You will also receive a confirmation email that will include the different tracking numbers.


How Come I Did Not Receive My Package Yet?

If we had already sent you a shipping confirmation and tracking number, you can track where your order currently is. Depending on which shipping method you chose will depend on how long the order will take to get to its destination. (See above for more info on estimated shipping delivery times)

If for some reason you have not received the package and you have already checked your tracking number and the shipping carriers website says the package was "Delivered" then feel free to contact us with your order ID#, and we will assist you in locating the package.

Please keep in mind that the shipping carrier is Authorized to leave the package at the destination so be sure to check thoroughly for the package before you contact us.

Undeliverable Packages

We currently use UPS an USPS as our primary shipping carriers. Make sure when placing an order that you have the correct shipping information and address, this will help prevent any shipping delivery problems that may occur.

However, if for any reason your order is shipped back to us by our shipping carrier, we will credit your account for the cost of goods only. Additionally, we will charge a 15% re-stocking fee plus any return shipping charges that may occur, this will be taken off of the refund for the cost of good.

For product refunds please check out our return policy.

Please Note: We are unable to re-ship any orders that are returned to us as undeliverable. If you want to purchase any of the items that were returned to us you will have to place a new order.