Return Policy
Can I Return My Order?
Most of the products we sell on our site fall under our Worry-Free 30 day Return Policy! Meaning that these products can be returned anytime within 30 days of the date of delivery. However, please note that refunds are for the cost of the products only, all shipping handling charges are none refundable, this includes original and return shipping charges.
All Items that are returned must be unopened/unused and include any original tags attached and sealed in original packaging. We are very strict on this! If the item any of its parts, or the original packaging is not in perfect, unused condition then we will not credit back your account.
Sorry, we are not able to accept returns after 30 days.
The Following Items are NEVER Returnable (sales on these products are final):
- All Special Order Items
- Refrigerated Items
- Cosmetics
- Clearance products are also not refundable. All clearance items are sold "As Is"
- Books
How Do I Return An Item?
To start the return process please contact us at support@steps2wellness.com and include your order number and product that you are looking at returning. We will get back to you with details to return the item/s.
Please Note:
- You must send back your return via a traceable method, we suggest UPS, FedEx or USPS, if you send the returned item without any tracking number to be able to track the delivery and we do not receive the item, then we will not be responsible for crediting your account for the refund.
- Shipping charges are not refundable. It is also your responsibility to pay for the shipping of unwanted items back to us.
- All Items that are eligible for return must follow all of the return guidelines to be able to receive credit back.
- If the item is rejected due to condition or any of the above criteria, it will not be eligible for a refund. Also we will not just automatically return the item to you. All items that are rejected a refund only get returned to the customer if the customer authorizes Steps2Wellness.com to charge their credit card for the appropriate UPS return shipping fees. Otherwise, if items that are not claimed within 30 days they will be discarded.
- All orders that are returned for credit and are accepted will be assessed with a 5% restocking fee which will be subtracted off the refund for the returned merchandise.
All refunds will be issued in the same manner that they were originally paid for, so if you paid for it by credit card we will credit your credit card back. Once we have received your return and have approved the refund, your refund will be processed within 7 business days.
Does Steps 2 Wellness have an exchange program?
We do not offer an exchange program at this time due to the quick stock turnover rate. So if you are looking for a different that is currently in stock you have to place a new order for the correct item on our website, then contact us on returning the unwanted item/s.
The reason we ask that you do this is because the item that you might want may be out of stock by the time we actually receive and process your return. This also ensures that you receive the correct item/s in a timely manner. Please note that the return policies will apply to any returned items.
What if I received the wrong item or the item that I did receive was damaged or missing pieces?
While we make every effort to ship each customer the correct items in perfect condition sometimes we make mistakes in the fulfillment process. Or there might be times where the item/s may have been damaged during shipping. In any of these situations we apologize for the inconvenience and we will do everything we can to ensure that the problem is taken care of in a timely manner.
Please contact us immediately in writing by clicking on the contact us button and completing the form. Make sure that in the subject line you Indicate what is wrong with the order (ex wrong item or damaged during shipping). Also be sure to include the order number (ID), your name and a detailed description of what is wrong with the item or order, the more detailed you are the better.
Important To Note:
- For any claims for damaged, missing or wrong items, you must contact Steps2Wellness.com in writing/email within 3 business days of receiving the order to let us know about any defective items. There are No Exceptions to this policy
- We will take care of any shipping costs that incur in order to get the correct item(s) over to you.
How do I cancel an order?
We begin processing orders almost immediately after they are placed, so that they get sent out to the customer quickly and on time. However, this makes it hard to cancel or change the order once it is placed. So as we will try to make every attempt to cancel or change your order, we do NOT guarantee any change will be made. If we are not able to cancel or change the order you can always return it once you received it for a refund and place another order for the correct item/s Please note that the return policy guidelines apply here as well for any returns. We are unable to refund the original cost of shipping or the return shipping, if you decide you don't want the order.
Please contact us with any questions you may have or if you want to try and cancel or change your order. Please mention your order ID, name, email address and a detailed description of what you want canceled or changed on the order in the form.